Policyholders FAQs

How can I talk to the person handling my claim?x

If you do not know your claim adjuster's name, you can get that information by calling the Penn-America Claims Department at (800) 788-4780 (9 - 5 ET Monday through Friday). It will be helpful if you have your claim number.

How can I obtain a copy of my policy?

Your retail insurance broker will have a copy of your policy.

How do I report a loss?

All losses should be reported to your retail insurance broker. If you do not know who your broker is, call the Penn-America Claims Department at (800) 788-4780 or (610) 660-8877 (9 - 5 ET Monday through Friday). You may also submit your claim electronically from the Submit a Claim page.

I don't know my claim number. How do I get it?

If you do not know your claim number, you can get that information by calling your retail insurance broker or the Penn-America Claims Department at (800) 788-4780 (9 - 5 ET Monday through Friday).

How do I know if you received my claim?

You can find out if we received your claim by calling the Penn-America Claims Department at (800) 788-4780 (9 - 5 ET Monday through Friday). It will be helpful if you have your claim number. In addition, an acknowledgement letter is mailed to you within five business days after receipt of a claim.

If I want to make a change to my policy, whom do I call?

All change requests should be directed to your retail insurance broker. If you do not know who your broker is, call the Penn-America Underwriting Department at (610) 664-1500 (9 - 5 ET Monday through Friday).

Why was my policy cancelled?

If you have questions as to why your policy was cancelled, call your retail insurance broker, or the Penn-America Underwriting Department at (610) 664-1500 (9 - 5 ET Monday through Friday).

Where should I mail my premium?

Your policy states the name and address to which your premium should be mailed. If you do not have a copy of your policy, call your retail insurance broker or the Penn-America Underwriting Department at (610) 664-1500 (9 - 5 ET Monday through Friday).

If you have additional questions, contact: claims@penn-america.com or underwriting@penn-america.com